Notifications are crucial for keeping you or your partners/customers informed, and they enable you to verify that your order is being fulfilled in accordance with your requirements.
When you reserve your shipment well in advance, you receive a preliminary confirmation of the receipt and registration of your order.
When your order has been registered in our consignment reservation system and the train’s capacity is confirmed, you will receive an order confirmation about 14–17 days prior to the date of departure. The confirmation contains information about what you have ordered, the scheduled time for your receipt of an empty wagon, the deadline for loading the wagon, the departure time, the arrival time at the recipient, any options, etc.
If you should decide to cancel your order, we will send you a cancellation confirmation containing information about your order, specifying what has been cancelled and the reason for the cancellation.
Empty wagon notification
When we have designated an empty wagon for your order, we will notify you about the specific wagon assigned to you for the loading of your order. The notification will also indicate if any ordered wagon is unavailable.
Notice of deviation — empty-wagon delivery
We will notify you in the event of any unforeseen circumstances that impact the delivery of the empty wagon that you have ordered. The notification usually contains information about a new arrival time, the previous arrive time, and the reason for the deviation.
Notice of deviation — freight shipments
We will notify you in the event of any unforeseen circumstances that impact the delivery of your shipment (loaded wagon). The notification usually contains information about a new arrival time, the previous arrive time, and the reason for the deviation.
Prior to the arrival of your loaded shipment, you will receive a final arrival notice from us comprising information about the order and additional data from the consignment note. The arrival notice also provides information about the specific wagon that will arrive and the time at which it should be notified as unloaded to Green Cargo.