For questions regarding claims handling, please contact our claims department by phone +46- (0)10-455 40 00 or e-mail

In case of a claim during transportation by railway, truck or at one of our terminals, please fill in the forms with as much detail as possible and attach documents such as photos and the commercial invoice to support your claim. We will contact you for more information and discussion of the claim. 

This is in accordance to regulation CIM, CMR and Järnvägstrafiklagen (Swedish railway law), NSAB2000.

Inspection report of damage to loading unit »
Besichtigungsprotokoll bei Schäden an Ladeeinheiten »

Claims form